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Need Help?

Here’s a rundown of the questions we hear the most. Still don’t see an answer to your question? Contact us at hello@shopseri.com. We’d love to answer any questions you may have about our beautiful products.


Shipping

US

FREE SHIPPING FOR ALL ORDERS $75 or more within the United States. Please allow up to 5 business days for delivery.

We also offer USPS Priority Mail for orders under $75.

INTERNATIONAL:

We apologize that we currently are unable to ship internationally. As we grow, we hope to add this as a feature!

Returns & Exchanges

We want you to love your purchase! If you are not completely satisfied, let us know and we will work with you to make it right. Please note: due to the handmade nature of our products, there may be slight variations and imperfections in some items. We believe this is one of the beautiful things about owning a handmade item.

  • Full priced items may be returned for refund, exchange, or store credit.
  • Items marked down in price (generally ending in $0.95):
    • Purchased without the use of an additional discount or promotion code may be exchanged for a similar item or for ecomm store credit only.
    • Purchased with an additional discount or promotion code are a final sale and will not be accepted for return, exchange, or ecomm store credit.
  • ITEMS MUST BE RETURNED WITHIN 14 DAYS FROM THE DELIVERY DATE.
  • Items must be unwashed and not altered in any way in order to be accepted for exchange or credit.
  • Leather products are guaranteed for one year under normal use. For up to a year from delivery, we will reimburse customers for up to $15 for repairs to leather products for items such as loose stitching. Please contact us at hello@shopseri.com for more information.
  • Customers are responsible for the cost of return shipping on any return or exchange not due to an incorrect or damaged item; however, we will ship your replacement at no additional change.
  • Gift cards are final sale.

Return/Exchange slips are included with your shipment. Please return this completed form with item(s) you are returning or exchanging. Send the items in the original packaging (or a different packaging, as long as it’s unmarked and appropriately sized / protected). We suggest using a carrier that provides tracking as Shop Seri is not responsible for lost shipments.

Send to:
The Freedom Story
Attn: Shop Seri
337 17th Street Suite 102
Oakland, CA 94612

Once the returned item is received, please allow 7 to 10 business days for the item to be verified and processed by our returns department. The original price of the item(s) plus any applicable tax will be credited back to your original form of payment.

Once the returned item is received, we will process a new order for your exchange and ship it at no cost to you. If the new item is a higher price, we will contact you for additional payment; if the new item is a lower price, we will refund the difference to your original form of payment. If you request an exchange for an out of stock item, we will issue an ecomm store credit.

If you have any questions about or need assistance with your return, please contact us by e-mail at hello@shopseri.com.

More Questions

In 2013, The Freedom Story began a Sustainability Project, headed by Worn Donchai, to harness the passion and skills of local members of the community interested in learning more about sustainability. This project seeks to not only improve the environment of the local region, but also the lives of the people that the land supports. Since its origin, the Sustainability Project has provided job opportunities for hundreds of villagers who have helped maintain the 14 silkworm farms and have been trained to cultivate products like soap, shampoo, and silk. Most recently, we’ve been able to spin and dye yarn with all natural dyes from plants on our property. It’s been incredible to witness the evolution and progress we’ve made in just three short years. But now we’re ready to take the Sustainability Project even further. Sawadee!

In Thailand, up to 60,000 children are commercially sexually exploited every year, and many more are exploited in other forms of labor. The reasons almost always come back to a lack of opportunity. Unable to find stable income, rural Northern Thai families struggle to pay for their children’s education, feed their families, and improve their way of life.

We want to break this cycle, without increasing dependency. Our mission is to increase Thai farmers’ understanding of organic farming and empower them to create healthier products for their family and the environment. Through Seri, we work together to provide stable careers, new opportunities, and a sustainable living for Thai families.

100% of the proceeds from your purchase go directly to prevention of child trafficking through The Freedom Story‘s programs in Chiang Rai, Thailand.

Seri is the Thai word for ‘freedom’. Each purchase provides fair wage jobs and incorporates sustainable practices.